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MeetMyAgent.co.uk reviews help homeowners research and choose the right estate agents to sell or let their homes. These guidelines help ensure that the reviews we publish are accurate, relevant to other homeowners and a fair reflection of estate agents’ services.

All estate agent reviews published on MeetMyAgent.co.uk must meet standards in the following categories:

General

  • Reviewers must be over the age of 18, use a valid e-mail address when registering and must click on the validation link sent to their email address in order to activate their user account.
  • We accept reviews about estate agents for services provided to homeowners up to one year prior to submission.
  • Reviewers may write one review about any estate agent they have instructed to market their property for sale or rent. Reviews for subsequent services provided by the estate agent to the reviewer may be submitted three months after publication of their last review.
  • Reviewers should follow standard etiquette when writing reviews. Please do not write in ALL CAPS or use excessive symbols, HTML tags or slang.
  • We do not mediate complaints, and we recommend that reviewers take up complaints with the estate agent prior to writing a review. The review should then include how well the estate agent dealt with resolving the issue.

Written by actual clients

  • Reviews about an estate agent may only be written by homeowners who have used their services.
  • Reviews must be based on the reviewer’s own experience with the estate agent and not on hearsay and/or other second-hand information, including the reported experience of another consumer.
  • Reviews should contain the true opinion of the reviewer and never be written or altered in exchange for any type of incentive or payment.
  • Reviews written by owners, management and/or employees of an estate agent will not be accepted, and any attempt to post them may be an offence in relation to Consumer Protection from Unfair Trading Regulations (CPRs) and the EC Unfair Commercial Practices Directive. In addition, family and/or household members of employees of an estate agent listed on our site are not permitted to post reviews.

Relevance to other homeowners

  • Reviewers may not use personally insulting language, employ smear tactics or post content that is irrelevant or unhelpful to other homeowners.
  • MeetMyAgent.co.uk is not a platform to express or discuss opinions that are political, ethical or religious in nature.
  • Reviews should be based solely on the service provided by the estate agent and not those of related services such as conveyancing, surveying etc.
  • Remember, the site is about helping other homeowners to choose quality agents to list their homes and to help agents maintain good service through constructive feedback. All reviews, whether they contain praise or criticism, should be helpful to other users and include constructive comments for the agent – simply saying “the agent was great” or “the agent was poor” doesn’t help other users make a reasoned decision on whom to choose to market their property, and does not tell agents what they have done well or what they need to improve. Please give the reasons why an agent was good and, if your experience was a poor one, please detail how you felt the agent could have done better

Appropriateness of content

  • Reviewers may not use offensive or sexually explicit language, make threats against businesses or individuals or post comments that are prejudiced, incite hatred and/or contain other content that may be deemed inappropriate.
  • Reviews should not contain quoted or unoriginal content, email addresses, URLs, contact information or promotional material of any kind.
  • Questions directed to estate agents, our staff or other users of MeetMyAgent.co.uk will not be posted. If you require a response to your question, please use the form within the Contact Us section or contact the estate agent directly. Users cannot currently make direct contact with one another.
  • Comments about other reviews, reviewers or management responses will not be posted. If you feel that a review or management response is inappropriate, please use the report feature to notify us.

The reviews published on MeetMyAgent.co.uk are written by individuals and may contain highly subjective opinions. The opinions expressed in reviews are those held by users of MeetMyAgent.co.uk and not those of MeetMyAgent.co.uk Ltd or its employees. We do not endorse any of the opinions expressed in user reviews or management responses and reserve the right to remove reviews or management responses at any time for any reason.

MeetMyAgents not affiliated with any estate agent listed or reviewed on this website.