MeetMyAgent.co.uk is an online service which provides users with impartial reviews and recommendations for estate agents in their local area.
What information we collect
We receive and store any information you enter on our website, including personally identifiable information (“personal information”) such as your name, email address and contact details. You are not required to provide any personal information in order to use our website, but in general some information is required for you to utilise the website fully. For example, only registered users may post reviews and request valuations through our website. Please note that our website is free to use and we will never ask you for credit or debit card details.
We also collect session data including your IP address, browser information and information about your online activity, such as pages viewed. This allows us to diagnose problems as well as help monitor and improve our website.
How we use information
We use the information we collect about you for the following general purposes:
- To facilitate your use of areas of our website which require registration and enable us to publish your reviews or content on our website.
- To communicate information about our website or other products and services which may be of interest to you, where you have given consent.
- To respond to any questions or comments you may have and to resolve disputes or troubleshoot problems.
- To provide estate agents listed on our website with your contact details when you request a valuation with them.
We also aggregate information collected to identify patterns which we can use in our marketing and help us develop and improve our services and/or our website.
Who we share information with
Any information collected about you is retained and managed exclusively by us. We will never share our customers’ details with any third parties unless we are required to do so by English law. However, we may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may share the number of visitors our website receives or the most popular search criteria. Such information is not personally identifiable and is used to develop content and services on our website.
Accessing, updating or removing information we hold
You can access and update your contact information and settings via your online account, as well as cancel your registration. If you close your account you will no longer be able to sign in or access your information, although you can open a new account at any time. Please note that we will retain some of the information associated with your account on our database for statistical purposes and recordkeeping integrity.
How we protect the information we hold
We process and store information on our databases and have taken reasonable precautions to protect information we hold. We employ firewalls to protect our servers and we also use encryption when we receive information from your system to help prevent unauthorised access to your personal information. In addition, only authorised employees are permitted access to personal information for specific business purposes. Although we make every effort to protect the information we hold, we are unable to guarantee the security of information transmitted over the internet.
Changes to this policy